Four pieces of infrastructure. Set up once, yours to run.

Unified Teams Calling

Your landline contracts are replaced with Microsoft Teams Phone, configured per branch so callers reach the right place without thinking about it.

• One main number per business, with extensions mapped to each branch or crew
• Auto-attendants that greet callers and route by reason for calling
• Voicemail transcribed straight into chat, so messages aren't missed in a queue
• Existing numbers ported over — no need to reprint trucks, signage, or notify customers of a new number

Cross-Location Presence & Dispatch Routing

Call queues route to whichever qualified technician or dispatcher is actually available, regardless of which branch or route they're on.

• Skill-based queues — scheduling and quote questions reach the office, emergency calls reach on-call techs
• A tech at one branch can cover dispatch for another during a busy day
• Presence status updates automatically so calls stop reaching someone who's already on a job
• Shared chat threads keep context attached to the job, not to one staff member's inbox

User Provisioning & Permissions

We build your initial user database — every employee, role, and permission level — and document it so your business isn't dependent on us to make changes.

• Role-based access so dispatch, billing, and field staff see only what's relevant to them
• Step-by-step documentation for adding a new hire or changing an existing one's access
• A clear process for removing access when someone leaves, so nothing is left open
• Office admin training so day-to-day changes don't require a support call

Ongoing Employee Lifecycle Management (optional)

If your business doesn't want to manage Teams access internally, we can continue handling it as new crew join or change roles.

• New-hire account setup and permission assignment
• Role changes — promotions, branch transfers, added responsibilities
• Offboarding, so access is revoked the same day someone leaves
• A standing point of contact for changes, billed as an ongoing service rather than a one-off project